Can't see messages sent or received when using Messenger on Windows XP

Description

This article will assist you if you are experiencing the following issues:

• Script errors
• Blank message windows
• Missing text in IM window or dropped IMs
• Unable to see text or text not showing in conversation (IM) window/chat box

Resolution

Having the most recent Java application will ensure proper communication between Internet Explorer and the Messenger application. Please follow these steps to uninstall and reinstall your Java runtime environment.

Uninstall and Reinstall Java

1. On your keyboard, hold down the Windows key and press the R key. This opens the "Run" command.
2. Type in appwiz.cpl and click OK. This opens "Add or Remove Programs."
3. Select Java and then click the Uninstall button. There may be multiple installed versions, so be sure to remove all of them.
4. Next, download and install the latest version of Java Runtime Environment
5. To ensure the update is effective please Clear the Yahoo! Messenger Cache
6. Restart Messenger to determine if the issue is resolved.

If the issue persists, try Resetting the Browser Configuration.

After trying the steps above, if you are still having the same issue please follow the steps below to uninstall Yahoo! Messenger:

1. On your keyboard, hold down the Windows key and press the R key. This opens the "Run" command.
2. Type in appwiz.cpl and click OK. This opens "Add or Remove Programs."
3. Select Yahoo! Messenger and click the Change/Remove button.
4. In the window that opens, click Finish to uninstall.
5. When uninstall is complete, restart your computer.

Once your computer has been restarted, please click here to download and install the latest version of Yahoo! Messenger.